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Scott McKain — Customer Service Lessons from “Taxi Terry”

  • Written by Plymouth Airport Transfers | 5 Comments5 Comments Comments
    Last Updated: January 10th, 2011
    Who are teignbridge taxis? Based in Newton Abbot Teignbridge taxis cover from Dawlish to the moors back through Totnes. Our reputation has been built on offering the best value and most reliable taxi service in the area. You can contact us on 01626 333 333 ,Why Should You Use Teignbridge taxis? We go the extra mile for our customers we have a Ònothing is to much troubleÓ attitude and always get you where you need to go safely and on time.
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5 Comments

  1. #1
    AdriansBoutique
    January 10th, 2011 at 10:45 am

    What a great clip! Inspiring!

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  2. #2
    DeeeAnnna01
    January 10th, 2011 at 11:00 am

    STATS. Because you expect your CSR to provide exceptional service, resolving the customer’s issue and on to the next customer in 600 seconds. If not you threaten to fire them because they take too long with one customer. You asked!

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  3. #3
    markbowser1
    January 10th, 2011 at 11:02 am

    Awesome!! Great advice! Follow it and your business can soar to new heights. Scott McKain is one of the best business minds and speakers in America.

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  4. #4
    alanridgley
    January 10th, 2011 at 11:51 am

    i am an ex-london cabbie & i can think of a few ‘taxi terrys’,always looking for return journeys to heathrow/gatwick/luton/standstead.lol lol

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  5. #5
    bart2street
    January 10th, 2011 at 12:45 pm

    I’ve rode with Taxi Terry and heard Scott speak in person. Great speaker. Nuff said. He’s no George MaC

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